Clinic Policy

Appointment Cancellation Policy  
Luminary Melbourne's appointment policy, all booked appointments are confirmed upon booking. A reminder SMS & email four days before the appointment time. This allows any changes to be made up to 48 hours before the appointment time. No cancellations or changes allowed within the 48 hours period before the appointment. Any cancellations, changes or no shows within the 48 hour period will result in a fee equal to 100% of the booking. COVID 19 or Illness is not an exemption to this policy.

Appointment Deposit Policy  

All appointment bookings are required to leave a credit card number on file as an appointment deposit. No monetary amount is taken. Once an appointment is completed in clinic, payment is taken in clinic directly after. Payments in clinic can be made via cash, eftpos (all cards accepted), Luminary Melbourne gift certificate, Timely-pay and Afterpay.