Luminary Melbourne's appointment policy, all booked appointments are confirmed upon booking online or in clinic. Please call 0432 516 142 or book online.

All bookings are required to leave a credit card number on file as an appointment deposit. No monetary amount is taken. Once appointment is completed in clinic, payment is taken in clinic. Payments in clinic can be made via cash, eftpos (all cards accepted), Luminary Melbourne gift certificate, Timely-pay and Afterpay.

A reminder SMS & email four days before the appointment time. This allows any changes to be made up to 48 hours before the appointment time. No cancellations or changes allowed within the 48 hours period before the appointment. 

Late rescheduling or any cancellations or no shows within the 48 hour period will result in a fee equal to 50% of the booking. 

Late rescheduling or any cancellations or no shows within the 24 hour period will result in a fee equal to 100% of the booking. COVID 19 or Illness is not an exemption to this policy.

We offer gift vouchers to a dollar value, which can be purchased online or in clinic.

To purchase a gift voucher online click here.

Gift vouchers are valid for three years from purchase date.

Payments in clinic & online can be made via cash, eftpos (all cards accepted), Luminary Melbourne gift certificate, Timely-pay and Afterpay. 

Afterpay can be in online or in clinic for all purchases.

Luminary Melbourne offers complimentary Standard Post shipping Australia wide on all online store purchases over $100.00 via Australia Post.  

Luminary Melbourne offers Express Post shipping Australia wide on all online store purchases via Australia Post for a fee of $10.

Above prices are not valid for Dermalux Flex purchases.

Luminary Melbourne does not offer refunds or accept returns for change of mind in clinic and online.

If you have received an incorrect or damaged item, please contact Luminary Melbourne at reception@luminarymelbourne.com.au within seven days of purchase. Please provide full details including photos to verify you are entitled to a replacement new product and follow the instruction provided. We will process all requests promptly and action all shipping requirements.  

​In the unlikely event of an item being delivered faulty, please contact Luminary Melbourne at reception@luminarymelbourne.com.au within seven days of purchase. Please provide full details including photos to verify your order. We will happily provide you with a full refund or store credit and cover the return shipping cost. Please note that it may take up to 5-7 business days for the funds to appear in your account.

​We take pride with our products, so anything returned should be new, unused and in the original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.